Privacy & Policy

1. Privacy Notice

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.


You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

2. Shipping & Delivery

Delivery Policy

Please note that this may take longer during sales period. Delivery is only applicable for West & East Malaysia only. For East Malaysia, user are only allow to ask for quotation through our website.

Within Klang Valley

3-7 working days (excluding weekend &public holidays)

Others West Malaysia Area

7-14 working days (excluding weekend &public holidays)

East Malaysia

7-21 working days (excluding weekend &public holidays)

Vouchers & Promotions

  • Vouchers are only valid for purchases made on www.machinerytools.com.my

  • Each voucher is applicable for a single transaction (unless stated otherwise) with fulfil the voucher requirements.

  • Voucher codes are to be entered at the checkout or cart page (unless stated otherwise).

  • Vouchers are not valid for promotions, discounted products, and shipping fees (unless stated otherwise).

  • Customers should take note of the expiry dates of the voucher(s) that they wish to redeem. Any voucher(s) which have expired will be invalid.

  • Individual vouchers are only valid during its respective promotion period. This guideline overrides any individual voucher policy (unless stated otherwise)

  • In general, terms & conditions of voucher usage are as specified on the voucher (for example, duration, discount amount and products covered).

  • Duration of vouchers are typically for a period of a few hours up to a maximum of two weeks. This guideline overrides any individual voucher policy.

  • SUI U MACHINERY & TOOLS (M) SDN. BHD. reserves the right to cancel any order if a customer’s purchasing behavior that appears to be suspicious or potentially fraudulent.

  • SUI U MACHINERY & TOOLS (M) SDN. BHD. vouchers are not exchangeable for cash at www.machinerytools.com.my or at any store.

  • This voucher can only be used and redeemed by registered customer who has already login to their account during purchase.

  • SUI U MACHINERY & TOOLS (M) SDN. BHD. reserves the right to amend the terms & conditions or cancel any vouchers/promotions without prior notice.

  • Additional terms & conditions are stated on the respective promotion banners (e.g. duration, discount amounts, validity for campaigns/promotions or certain products).

SUI U MACHINERY & TOOLS provides their customers with the terms and conditions of using their new voucher. The vouchers could be used for your next purchase by keying in the code number before checking out your payment. Our system will automatically deduct the equivalent value from the overall amount of your purchase. However, customers should always take note the expiry dates of the voucher given. Any free voucher which have expired are considered invalid. The voucher allows our customers to have a fun online shopping experience with us. Customers could purchase anything from our website which they are eyeing on with the shopping voucher given.

The voucher could only be used for our website at www.machinerytools.com.my and valid for a one-time purchase only. Besides that, the voucher codes are not valid to be used with other promotions or discount deals, unless stated otherwise. Customers can select any desired item from our website and key in the voucher discount code in order to complete your transaction. SUI U MACHINERY & TOOLS (M) SDN. BHD provides its customers with various secure payments methods for an easy and fast fulfilling shopping experience.

Return & Refund Policy

The returned goods / products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods / products has been used or damaged by the customer, there will not be any refund. SUI U MACHINERY & TOOLS (M) SDN. BHD. will also not be responsible for the return shipment fee and also not responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods / products, we will the process the refund accordingly.

  • Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.

Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.

Damaged: The item is found to be damaged upon receipt.

Defective: The product is not functioning as described by the manufacturer.

  • Returned items must meet the following requirements:

The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt)

Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.

Item must be unused or hasn’t been installed.

  • If the item is covered by Replacement Warranty, you may bring the item to our store to verify and process the return warranty accordingly. Or you may also email us at sui.umachinerytools@gmail.com or WhatsApp us at 03-6735 8283 for any enquiries / questions.

Warranty Policy

  • The Warranty period varies from 6 to 12 months, depending on the brand/model of the Product. (Except for Product Accessories)

  • The Warranty period starts from the date you purchase the Product and ceases upon the expiration of the period. Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase. The Warranty of Machine / Engine Product (Air Compressor, Power tool, Food Processing Machine, Generator etc) will be in 6-12 months. (Except for Product Accessories)

  • In addition, this Warranty only applies to the initial purchase by you and SUI U MACHINERY & TOOLS obligations under this Warranty cease anytime when the Product is rented, sold or otherwise disposed of by you.

Please return your purchase to the following address:

Tel: 03-6735 8283
22, Jalan 9/23A,
Medan Makmur Off Jalan Usahawan, Setapak,
53200 Kuala Lumpur, Malaysia.

Tel: 03-6187 7212
6, Jalan BCU 3, Kawasan Perindustrian Batu Caves Utara,
68100 Batu Caves, Selangor, Malaysia.

Please contact us at sui.umachinerytools@gmail.com or 03-6735 8283 (SETAPAK) / 03-6187 7212 (BATU CAVES) if you have any questions or doubts.

Cancellation Policy

We reserve the right to hold or cancel any order with prior notice when deemed necessary.

  • If you want to cancel an order, please email us at sui.umachinerytools@gmail.com

  • Order cannot be cancel once shipped out.